I was just beginning to feel like times had changed too much and there was no hope left. Then yesterday I realized that the world is not as dark as I feared . . . Customer Service is still alive.
Trust me when I say I have doubted for some time that customer service was still there. I'm not talking about the fake marketing ploys designed for employees to receive a 'perfect' score from a secret shopper. You know what I mean, a clerk will call you by name as if you are old friends, try valiantly to cross-sell any number of goods or services that you are not interested in, offer to carry your bags, cheerfully tell you how much you saved by using your store reward card, offer coupons for use on a future shopping trip.
Do I really want the guy at the post office to cross-sell money orders? Remind me to buy stamps -- sure; but when you clearly see a wallet with a debit card, credit card and checkbook, I'm probably not going to be in the market for a money order. And does he have to call me 'Miss?' I have been going to the same post office for 15+ years. He has watched The Princess grow up, he sees me with Hubby. Clearly I am not 'Miss' and I'm not flattered.
The grocery store I frequent must spend a good deal of money to be told they must appear helpful and friendly. An employee will greet you with, 'Are you finding everything okay,' no matter how many times they see you during the same shopping trip. While that shouldn't be upsetting, I can never locate one of these helpful people when I really can't find something. And the tactic sunk to an all-time low when I was greeted at the door picking up a basket with, 'Are you finding everything today?' I wasn't even completely indoors.
I have grown tired of being greeted (or not greeted) by unhappy, sullen workers too busy to acknowledge my presence in the face of their own personal conversation, phone call or snack break. I don't think it's too much to ask for a simple thanks and even a little smile while I'm scooping my change out of a dish at the register and waiting for a receipt to come my way.
Then, I went to my local dry cleaners to pick up the pile of things Hubby dropped off on Saturday. I saw the owner squint a little as I pulled into the parking space to see if he could recognize who was coming in. He began looking for my order before I was out of the car, chatted pleasantly about our unseasonably warm weather, and counted back my change.
Next he did the unthinkable -- he took the clothes off the rack and carried it out to my car. He carefully placed everything into the back of my vehicle and opened the driver's door for me to get in. Of course, Harper is hanging her head out the window to see what all the action was about. He ran back into his shop and came out with a doggy treat, smiled pleasantly, and wished us both a good day.
I hope some of the chain stores will take notice of practices like those at my dry cleaners. Even though the stores are nation-wide, the employees are members of the community just like me. A little bit of friendly mom and pop service can go a long way to establishing loyal customers. While in the past I have been a little embarrassed at having my cleaning carried out to the car for me, I now realize that it really is just the personal touch I have been looking for all over town.