Monday, August 31, 2009

In just a few hours, Hubby and I will be signing paperwork which will make this our new home.

Then the work will begin. I'll be dropping off 8 gallons of paint along with all the necessary rollers, brushes, trays, tape, drop cloths and rags this afternoon. First thing in the morning I'll apply first bits of color to the white walls that are throughout.
We'll continue eat and sleep at The Pad until our appliances are delivered and all our stuff makes its journey from California. Speaking of those appliances - I'll be having a major Pretty Woman moment very soon.
I don't think I'm alone in daydreams of all new appliances. Even before this move came about, I had spent time looking at refrigerators, ranges, washers and dryers, etc. Hubby and I have spent the last weeks reading reviews, checking specs and measurements knowing purchases would need to be made. This past Saturday was the day to make all the purchases and arrange for delivery.
Imagine our surprise when we ended up with a salesman that was really not interested in the slightest to make this sale. We introduced ourselves, explained clearly the purchases we intended to make and provided him the information on each piece. He didn't need to 'sell' us a thing - only write up the ticket and collect his commission. He informed us that he was the 'expert' and things went downhill from there.
He had no ability to focus. He stopped mid-transaction to help another couple with their purchase. Not answer a quick question or find another person to help them, but to actually assist them in their purchase. When he remembered we were waiting, he returned to the sales desk only to excuse himself to go visit with another employee in another department. He came back with his friend and once again informed us with a wide smile that he is the expert in appliance sales.
Finally it looked like we were finally going to make our transaction. He offered us a delivery date that is more than two weeks in the future. No need to deliver what was in stock when we could just wait for everything. We informed him (again) that we NEED the appliances in order to begin living in our home. This tidbit seemed completely lost on him. We thanked him for his time and walked out.
Yesterday we went to a new retailer to make our purchases. A difference of night and day. The salesman was friendly, helpful and efficient. Not everything is currently in stock, but delivery will be made as items become available allowing us to begin setting up our home right away. We have to return tomorrow to make the last purchase of a range. Once I'm armed with all of my receipts, I'll be returning to the first store for a visit with the supervisor of 'The Expert.' It's important they know just what they lost, not only in this current sale but also future sales. I'll surely not be shopping with them again.
I know I'm going to be very busy the next couple of weeks. Posts will be few and far between, blog reading and commenting will be nearly non-existent. Hang in there with me one more time. I'll be back soon with plenty of stories and lots of pictures.
Oh and one more thing - Congratulations to the Little League World Series Champions from Chula Vista, California! It's such fun to watch sports events that are played simply for the love of the game.

80 comments:

Quilt Hollow said...

Darling house! How fun to put your own personal mark on it! As for the salesman...you ROCK! I'm so glad that you plan to take the receipts to the moron's supervisor. Nothing more frustrating than this kind of guy! On the other hand....why is it car salesmen run you down on their lots and more than eager!!

yellowfarmhouse said...

Oh Libby that house just made my heart skip a beat when I saw it. Congrats on it and I can not wait until we get to see the inside. I know it will be adorable.

Mary's right - you rock on that nimrod salesman. Nothing gets me going more than poor sales help. They need to know that the "expert" needs training or a new job.

Good luck on the next couple of weeks. We will all be waiting to hear more.

Hugs - Karen

Shakerwood Primitives said...

What a quintessential New England home! You are going to absolutely love it. As for the salesman.....you go, girl! Just had the same experience myself on a smaller scale. We also walked out but went back after a word with a supervisor.

Can't wait to see all the pics.

ranette said...

Oh my gosh...perfect New England style house...I love it and can't wait to see the inside.

Dumb, dumb salesman...good for you taking your receipts to his supervisor!

Try to take care of yourself during this busy time. Sew a few threads if you can.

Milah said...

Your quilts will look beautiful in that house! Think about turning it into a B&B so we can all come and spend a night! ;D

I think "The Expert" will find out how little he knows when he finds himself stnading in the unemployment line. I'm sure they'll fine someone more qualified who really needs and wants the job.

stitchinpenny said...

Love your house and I can't wait to see how you will add your personal touch. Hope your appliances are a whole lot better than the first salesman.

Lori said...

The house is adorable! I can't imagine how excited you are to get started.

I've had close to the same experience at a home builders store. They not only lost our business with a new washer and dryer, but I won't shop there at all. I'm glad you plan on talking to the supervisor.

Julie in the Barn said...

Oh my, Libby, the house is perfect. Look at that white picket fence!!! And a nice yard for a garden in the spring.

As for the salesguy...you go girl. I'm sure there are plenty of out of work salesmen that would love to have his job.

Linda, NE Iowa said...

Love your new home! Recently saw a picture of a similar home and thought it was wonderful! Thanks for your future visit to that questionable expert's supervisor. Too many people just walk away and nothing is done. Hurray for you! And loved your comment on USA California winning the Little League World Series. I got hooked from the git-go and think I only missed one or two games. Bet my pennies on California the first time I saw them play.

Linda, NE Iowa said...

Love your new home! Recently saw a picture of a similar home and thought it was wonderful! Thanks for your future visit to that questionable expert's supervisor. Too many people just walk away and nothing is done. Hurray for you! And loved your comment on USA California winning the Little League World Series. I got hooked from the git-go and think I only missed one or two games. Bet my pennies on California the first time I saw them play.

sewprimitive karen said...

So very cool about the house. I forget whether you said you would change the exterior color or not. It looks so ideal for you I can't even believe it. What a good idea to take the time to go back to the first place with receipts in hand, talk about a visual aid. And appliances are so fearsomely expensive.

Sweet P said...

I love that house! You are doing the right thing by going back to the first store and letting them know what they missed out on. He was stupid.

loulee said...

What a beautiful looking place. I envy you, how many people get to start with a truly blank slate. You'll have it feeling like home in no time. May you have many happy years there.

Carolyn said...

Libby, the house is beautiful...such a typical New England style! I love the house, the fence...can't wait to see what you do with it!

Mrs. Goodneedle said...

Love, the house, very New England! I ran into very similar sales people, indifferent and detached, when we lived in CT. It is frustrating and infuriating, glad you walked out and found someone who had the ability to listen. Best wishes on settling in.

The Quilt Buddy said...

Ohhh Libby! If I could design the perfect house for you...THAT is what is would look like! It is just perfect and I bet that it called out your name when you saw it.

Congrats on the new house!

BTW-Those Little League Guys rock! Way to go So Cal! I miss it there!

BTW again-Don't pass out from the paint fumes!

Texan said...

LOVE the new house!!! Its just going to be wonderful!!!!

I was very glad to read you did not give your business to the retailer with the "expert" and happy to read that you intend on sharing your experience with the manager there! My DH and I say we all have to "vote with our pocketbooks"

suz said...

Love the saltbox - absolutely New England! Good for you walking out - we have a chain home builder store in my city that is a waste of time, but go one town over and they can't do enough for you! In this economy it is amazing someone would behave like that - in any economy it's outrageous! Glad you had other options. Can't wait to see what you do with your new place.

paulette said...

What a gorgeous new house!! Can't wait for a tour! Have fun! Paulette

(PS To quote Julia Roberts "Big, BIG mistake....HUGE!) Keep smilin'!

Mad Red Hare said...

Wow, that house looks amazing. I'm sure you will be busy making it home. Good luck!

Kathie said...

thats the exact house I want a typical NE saltbox , would love for it to be red and with a white picket fence too!
oh yes I can see you with your paint brush all over putting your "warm" colors into this house
can't wait to see more
And good for you go back and show they what they missed out on
that guy needs training or a different job
Kathie

Carrie ~ Cricketwood Prims said...

Oh Libby, I love your new home, its like something out of Country Home.......
And what a jerk, good for you I was hoping as I was reading your were not going to put up with that service. And following up will make the final point!! Can't imagine yesterdays sales have anything to do with todays service.
Look forward to the seeing your inside pictures. How very exciting!!

Caron said...

Your new home is beautiful!

That salesman (if you can call him that) needs a good, swift kick in the seat of his pants, preferably right out of the store by the manager. No excuse for that!

Happy painting!

Caron said...

Your new home is beautiful!

That salesman (if you can call him that) needs a good, swift kick in the seat of his pants, preferably right out of the store by the manager. No excuse for that!

Happy painting!

Judy said...

WOW, you went from small house to MAJOR big house..it's lovely! Looks just like New England.

Okay I'm reading your story and thinking after the first bit.."is that the only place to shop?" because I'd have walked the first time he walked away! Well actually I'd have probably opened my big mouth and told the young couple to have a seat and he'd be back them AFTER we were done.

Sadly, I can almost bet you that nothing will happen to him if you go back. He's probably the top salesman at getting naive young or uninformed people to spend top $$$ on really expensive piece of crap stuff that they make loads of mark-up $$$ from. Not informed buyers who make smart purchases. But it will be interesting to see.

Kim said...

This is a Libby house if I ever saw one! For some reason this is EXACTLY what I pictured you guys buying. Those pretty new appliances are going to be installed, painted rolled from stem to stern and quilts will be hung and spread on beds in no time at all. I know you will enjoy the process. Such fun!

Cornbread and Beans Quilting said...

OH Libby!!!! Congratulations, it is a dream home!!!! It looks so New England. I love it. Have fun making it your own.
Looks like you are learning your way around your new town! Aren't GPS's the
best? That should help you out a ton.
I know it must be really hard being so far away from the home you have
always known, but I love that you are keeping a positive and adventurous
attitude.
See you when you get all moved in.
Melissa

Screen Door said...

I'm so happy for you both!!! All part of that Happily ever after thing----

Nancy in Norway said...

Congratulation with your new home. Would you share some inside photos too?

Eileen said...

So glad you have found your new home. Looks great for the type of things you like. I know what you mean about getting all new appliances at once. Did you get a glass top? I love mine.
Good luck in getting everything when you need it and have fun unpacking.

Catherine said...

Your new house looks absolutely perfect - a wonderful saltbox house with a white picket fence. What could be better? I too hope you share some interior pictures!

As to the clerk in the store (I refuse to call him a salesperson!), I am so glad you're going back to speak to his supervisor. That is inexcusable behaviour in a retail store of any kind!

I can just imagine your new home at Christmas -- snow falling gently and warm inviting light coming from the windows.

Rosemary said...

oh my goodness, i'm hyperventaling over that house! LOL! Is perfect! Can't wait to see it all done :) Are you keeping the red? I LOVE IT!

Judy in Michigan said...

Congrats on your new home. It's lovely!! More on its history please...how old, etc. Love it. Best wishes!!

Beth said...

What a darling house, it has Libby written all over it! I can't wait to see what you do with it. I would definitely go complain about the "expert" too. I have seen that retail salespeople just don't take any interest in their jobs these days, most of them are young kids who really don't have to keep their job and could really care less about customer service. At least that's what I've noticed. Good luck with your appliance deliveries!

Carin said...

LOVE that house! It is wonderful. I am green green green with envy ;O)

I am glad you are going back to talk to the "experts" boss, with sales people like that you might as well lock the doors.

I can't wait to see what your doing in your new home in the coming weeks.

Sew Create It - Jane said...

Congrats on the new home! It looks fantastic and I can't wait to see the picture from the inside!! Happy Painting!!

Stephanie D. said...

That just screams New England--how could you have bought anything else?

Is there a good veggie garden spot?

Can't believe you already know what colors you want in the house. Well, I guess I can--I just can't see ME knowing so quickly!

Love the receipt idea--nothing like black and white to get your point across.

Candace said...

You certainly have your work cut out for you, Libby! I'm glad you're going to take that salesman to task - his supervisor needs to know! We were lucky with the appliances at the Squash House - we had a very nice Sears salesman who stayed with us to the end of the transaction - but I tell you, I had fear and dread in my mind when we first walked into the store having had similar experiences!
Good luck with the painting and decorating - we will all be waiting with baited breath to see the "reveal"!
Cheers!

Sharon said...

Lovely house, you will make it your home. And good on you with the salesman. I did the same leasing a vehicle. I guess the salesman thought the numbers wer too big for my pretty little head when I asked for a detailed cost of the lease and buyout. He told me they could explain it after I signed the papers. I got up, drove to another dealer and bought a brand new vehicle. What a dork!

Barbara said...

Yea....a new house, now you can make it a home. Can't wait to see pictures. Do take time for yourself and rest a little. I am so excited for you.
Hugs, Barb

Fiona said...

Oooh, what a pretty house. Got to be the perfect place to display those quilts, can't wait to see more of it once you've settled in.

Carol said...

Libby that house just took my breath away...it is just wonderful...can't wait to see inside. I'm so glad you walked out on that first store...if more people did that maybe customer service would be a lot better. Clapping loudly for you!
Loved the Little League World Series!

Anne Heidi said...

Congratulatios on your super new home- It is sooo nicelooking!

Chocolate Cat said...

Oh Libby what a gorgeous house, looks like it is full of character and will be such fun turning it into a home. Glad you went elsewhere for your purchases, there are still 2 stores here in town I refuse to shop in simply for the extremely bad service I received.

Karen said...

Your new home is right up my alley! Love the red and I know you do too.

Bummer about the salesman and your appliances. I am glad that you left and went to another store to make your purchases. I hope you know the salesman's name when you make your complaint.

Stina said...

First of all... I Love tHAT HouSE!!!! :o))))Good luck with everything... ans secondly... huh!!!! Good you walked out on that BUMMER to salesman.... you just tell them what they missed...
HAve fun making your home a LIbby (& family) home!!!
Take your time and take photos and show us progress when you feel for it!! Promise.. I will stick around!!! :o)

paula, the quilter said...

Obviously, the first salesman does NOT work on commission. Love the new space. Is that what is called a Saltbox? Your personal touch will make it all the more homey.

Katie said...

Oh, what a wonderful house. Yes, yes post details. It must have a malvelous history. Enjoy the work and living there.

Mimi said...

oh, oh, oh!!!! That house just screams quilts! I love it. Congratulations.

Dianne said...

Adorable house, Libby! Congrats on finding the perfect place so quickly. Can't wait to see all the pics.

And enjoy your Pretty Woman moment. We've just gotta speak up when things like this happen, otherwise the retailers won't learn!

Chris@Cats On My Quilts said...

What a fantastic, perfect, fabulous New England home! It's going to look beautiful in the snow! And imagine Christmas lights in all those wondows. Just love it. Congratulations.

Dixie said...

Be still my heart! Your RED house is perfect for you and I am green with envy!!! Bravo to you for how you handled the salesman - just unbelievable. Jim and I had a similar experience with a Lowe's employee when we were shopping for tile, and we haven't been back since. We go to our local Home Depot, and we have always had wonderful service with them. Just purchased a new stainless steel fridge and they honored a 10% off coupon that was still on the fridge even though it had expired the day before. I'm telling everyone how great they are!!!

quiltmom said...

What a gorgeous looking house Libby- I am sure it is equally spectacular on the inside. Happy painting... I wonder how Harper will like his new digs?
As for the salesmen- it is astounding to me that some people can be so clueless- His loss was someone else's gain- both short and long term.
I will look forward to seeing your progress- you can think of me busy getting my kindergarten students organized and acclimatized to the routines of school.. It shall be a busy time for me too..
Regards,
Anna

kjquilts said...

I love your new home! Wow, you couldn't have picked a more perfect one for your family! I can't wait to see the inside and how you decorate with all of your quilts and treasures. The yard looks like the perfect place for your gardens.

Don't worry! We'll all be here waiting for you after all your work is done. Good luck!

GARI said...

I am always proud of people who walk out. I was just surprised it took you so long. I hope all your appliances, and your furniture, arrive soon so you can begin living in your new home.

AnnieO said...

What a great looking RED house. I hope you're only changing the color INSIDE,lol!

That Pretty Woman thing hit my friend as well--she went into some expensive dress shops to buy a special gown and the saleswoman showed her nothing in any of the colors she mentioned, picked totally unflattering styles that didn't suit her figure and actually verbalized that she didn't think my friend could afford one dress she asked about! She totally lost a big commission. Some people never learn what "service" truly means.

Have fun decorating--can't wait to see all the "This New House" installments!

WoolenSails said...

Libby,
I love your new house, you are going to have so much fun fixing it up with your own things and beautiful quilts. Oh, I would have walked out too, no reason for that kind of service. I am used to having things delivered next day, surprised that they do not have more stock in your area.

Debbie

Quilter Kathy said...

Congratulations! Very exciting news! I loved reading about your shopping experience! Do tell us how the expert's boss reacts to the news!

Angela said...

It will be totally worth the move to get this amazing house. The inside is probably even more darling than the outside! Happy for you.

May Britt said...

Your new house looks so nice. I am sure you will make it to a quilters home with your touch on it. Good luck on moving in.

Colleen formerly of South Africa said...

Love the look of that house... you all are going to have so much fun, It reminds me of the ones in PA where I grew up. Had similar experience in shop once....did the same thing. Informed them that they had lost sale...with receipts in hand. Hope all goes well during this transition.

Donnelly said...

What a beautiful house. I wished we had houses like this where I live. Nothing quite that old here. Thanks for sharing.
Have a great day.

Nancy in WI said...

Love, love your house! We had a bad experience when buying a travel trailer years ago. The guy told us that if we weren't going to buy that day that there was no use talking about it. Hello?? I believe most people look first, don't they? Hope it all works out. Nancy in WI

Lea said...

Libby, this house is just lovely! It's very New England-ish, we don't see those kind of house in here(and I'm sad!).
I LOooooove it already and I know you and your handy-dandy Hubby will make this home lovelier!!

QuiltedSimple said...

Oh I love the house! So pretty and my all time favorite color! And what a MORON to have treated you that way when you were trying to make major purchases! I'd be going back to talk to the supervisor as well.
Kris

Loris said...

Oh, I love it! Your new house looks charming and so New England :-) May you have many happy memories in your new home.
I hope you share inside color choices and such. Decorating life vicariouly :-)
Good strong choice to leave that rude salesman!

Guðrún said...

Congratulations on your new house, it looks great. I am excited to see the pictures.

dot said...

What a cute house and your quilts will look wonderful in it.

I was hppy to hear of the baseball win also.

Candela said...

What a beautiful house, really!
It seems like you're going to have a lot of work and a lot of fun during the next weeks...
I like to hear from Chula Vista, I lived there for a while...
Greetings from Spain!

Jeanne said...

Love your new house! Can't wait to see how the inside when you have it ready.

MARCIE said...

This will be so fun to watch you work your magic on this house!

Magnolia Bay Quilts said...

Beautiful house! It looks like it should be on a postcard!

Elise said...

Hello, you have the most fabulously wonderful site here and I had to leave this comment for you ! Your posts are beautifully written, creative and original too, and you have interesting pictures.

It's all perfect !

Thank you for sharing your site and best wishes.... 'Happy September'....

Wendy said...

Oh my you are going to have fun decorating that house with quilts and all things crafty. I look forward to seeing the inside.
Take care, we'll be here when you are ready.

Barbara said...

Welcome to New England! Your new home is beautiful. You'll learn to love the area in no time at all.

Betweens said...

I would love to say congrats on your new lovely home..I love it and it will be perfect for you and your lovely quilts. soon the rest will be a historical story to tell when you were looking for your dream home

Sherry said...

What an awesome house! Love it already. Good for you walking out on that rude salesman. We recently experienced the same type thing in replacing some of our appliances. Can't wait to see a follow up....hang in there! :)

Quilts And Pieces said...

OMG - I LOVE your new house!

Carole said...

Congrads Libby! What a beautiful house! I just cannot wait to see what you do with it! You are so good with decorating etc.! In no time it will reflect your energy! You will have to tell me in what town you will be living! Cheers!

Pumpkin Patch Quilter said...

I had to round off your 79 comments to an even 80! WOW! That's a lot of comments! Catching up on posts I missed over the months, and I had to comment on your new house...it is adorable!!! I absolutely love it. It reminds me of a saltbox home we looked at built in 1823. I adore homes like this. I cannot wait to see how you decorate it because I know it will be beautiful and inspiring. :)